Ask us by email.

Where's my order?

See your order's status on our order status page (paid, handed to the carrier, estimated arrival), with your order number and the email you paid with. If it looks wrong, email support@pawsandtidy.com; we reply within 2 business days.

Your order number starts with PD- and is on the confirmation page after you pay.

It's late

If your order hasn't arrived by the last estimated date, email us your order number: we send a replacement, or refund you in full if it's lost.

If we can't ship your order in time to arrive by the last estimated date, we'll email you before that day with a new shipping date and the choice to cancel for a full refund. If the new date is more than 30 days later and you don't tell us you want to wait, we cancel and refund you in full.

A refund

30 days from delivery: if it doesn't work for your pet, email us your order number and we refund the full price to your card within 5 business days. You don't need to send it back.

Arrived damaged or not what you ordered? Email us a photo: a replacement or a full refund, your choice. Refund Policy

Cancel before it ships

Email us your order number. If it hasn't been handed to the carrier yet, we cancel it and refund you in full.