Privacy Policy

Last updated: October 29, 2026

This policy explains what personal information we collect when you visit this site or buy from us, how we use and share it, and the choices and rights you have, including under the California Consumer Privacy Act as amended by the CPRA (“CCPA”) and similar laws in other US states.

1. Who we are

Paws & Tidy is a trading name of Zoxas LLC, registered in Wyoming, USA — company ID 2026-002032596, registered office 30 N Gould St STE R, Sheridan, WY 82801, USA. Contact: support@pawsandtidy.com.

2. What we collect

• Identifiers and contact details: name, email address, phone number, shipping and billing address.
• Commercial information: what you bought, prices, order and delivery status, returns and refunds.
• Payment information: you enter card details on a payment page hosted by Stripe, our payment provider. We never see or store your full card number; we receive only a few details such as the card brand, the last four digits and the payment status.
• Messages: what you send us and our replies.
• Guide sign-ups: if you sign up for our free guides, your email address, the date, which form you used and the sign-up text you agreed to. Nothing else.
• Technical data: our web server keeps basic logs (such as IP address, browser type and pages requested) to run and secure the site.
• Photos and names for personalized items: the photo you upload, the pet's name you type and the print file our page makes from them. The page redraws the photo before sending it, so no location or camera details from the photo file reach us.

We do not collect sensitive personal information (as the CCPA defines it), and we do not knowingly collect information from children under 13.

3. Why we use it

• To take, process, ship and support your order, including returns and refunds.
• To answer your questions and messages.
• If you signed up for our guides: to email you guides and shop news, at most twice a month, until you unsubscribe (reply to any of them, or email us).
• To keep tax, accounting and legal records.
• To detect and stop fraud and keep the site secure.
• To measure whether our ads work — only as described in “Your privacy choices” below, and never after you opt out.

4. Who we share it with

We share personal information only with service providers who act on our instructions, and only what they need:

• Stripe — processes card payments and fraud checks on its hosted payment page.
• CJ Dropshipping — our fulfillment partner, which packs and ships your order; it receives your name, shipping address, phone number and what you ordered.
• Printful — our print partner in the US, which prints and ships personalized items; it receives the print file, your name, shipping address, phone number, email address and what you ordered.
• Carriers — receive what they need to deliver your parcel and report where it is.
• Our hosting provider — runs the server this site and our order records are on.
• Our email providers — handle messages to support@pawsandtidy.com and deliver the order emails we send you.
• Professional advisers and authorities — where required by law or to establish, exercise or defend legal claims.

Your privacy choices

This site does not use analytics or advertising tags and does not sell or share your personal information. If we add advertising tags in future, we will update this policy and give you a way to opt out first.

5. Your rights

Depending on where you live (California and a growing number of other states), you have the right to:

• know what personal information we have collected about you, where it came from, why we use it and who we share it with, and get a copy of it;
• have it corrected or deleted;
• opt out of the sale or sharing of your personal information and of targeted advertising (see “Your privacy choices”);
• not be treated differently for using any of these rights.

To use a right, email support@pawsandtidy.com with the email address you used with us. We confirm we received your request within 10 business days and answer within 45 days. To protect you, we verify your request by matching it with details of your order. You may use an authorized agent; we will ask for proof that they act for you. If we decline a request, you may appeal by replying to our answer; we respond to an appeal within 45 days.

Sale or sharing in the last 12 months. We do not sell or share personal information, and have not done so in the last 12 months.

6. How long we keep it

• Order, payment and refund records: 7 years, for tax, accounting and legal claims.
• Customer-service messages: up to 2 years after the matter is closed, unless linked to a claim.
• Guide sign-ups: until you unsubscribe or ask us to delete your address.
• Photos and names for personalized items: deleted 10 days after upload if they were not ordered, and 180 days after the order if they were. The name in the order record (for example “Throw Blanket — for Biscuit”) stays with the order record, and with Stripe and our print partner as part of that order.
• Server logs: only as long as needed to run and secure the site.

7. Security

This site and the Stripe payment page use encrypted connections (HTTPS). Only the people who need your information to run our business can access it.

8. Changes to this policy

We may update this policy. The “Last updated” date above shows the latest version.

Seller

Paws & Tidy is a trading name of Zoxas LLC, registered in Wyoming, USA — company ID 2026-002032596, registered office 30 N Gould St STE R, Sheridan, WY 82801, USA. Email: support@pawsandtidy.com.