Refund Policy

Last updated: October 29, 2026

1. 30 days, no return needed

30 days from delivery: if it doesn't work for your pet, email us your order number and we refund the full price to your card within 5 business days. You don't need to send it back. One refund per order. Personalized items are different: see “Personalized items” below.

2. Damaged, faulty or wrong items

If your order arrives damaged, stops working because of a defect, or isn't what you ordered, email support@pawsandtidy.com within 30 days of delivery with your order number and a photo. We send a replacement or refund you in full — your choice. You don't need to send anything back.

Personalized items

Personalized items are made to order, so we can't refund one if you change your mind. If it arrives damaged, defective, misprinted or not what you ordered, email us a photo within 30 days of delivery and we reprint it free or refund you in full, your choice. You don't need to send it back. If it hasn't gone to print yet, email us and we cancel it and refund you in full; once it is printed, we can't cancel it.

3. Cancelling before it ships

Email us with your order number. If it hasn't been handed to the carrier yet, we cancel it and refund you in full.

4. Late orders

If we can't ship your order in time to arrive by the last estimated date, we'll email you before that day with a new shipping date and the choice to cancel for a full refund. If the new date is more than 30 days later and you don't tell us you want to wait, we cancel and refund you in full.

5. How refunds are paid

We refund to the card you paid with, through Stripe, with no fee, within 5 business days of your email. Your bank may take a few business days to show the refund.

6. How to ask for a refund

Email support@pawsandtidy.com with your order number and a line about what went wrong. We reply within 2 business days. Please don't post the item to us: we can't accept returns by mail.

Nothing in this policy limits your rights under the laws of your state.

Seller

Paws & Tidy is a trading name of Zoxas LLC, registered in Wyoming, USA — company ID 2026-002032596, registered office 30 N Gould St STE R, Sheridan, WY 82801, USA. Email: support@pawsandtidy.com.