Shipping Policy
Last updated: October 29, 2026
Where we ship
We ship to addresses in the contiguous United States (the 48 states and Washington, DC) only. We don't ship to Alaska, Hawaii, Puerto Rico or other US territories, or to APO/FPO/DPO military addresses yet. Stripe's payment page shows this under the address fields; if an order to one of these addresses still comes through, we refund it in full automatically and send nothing.
Cost
Free shipping on every order — no minimum. The price on the button is what Stripe charges; nothing is added at checkout.
When it ships
Free shipping · delivery 7–14 business days from our partner warehouse in China, counted from your order (business days are Monday to Friday, except US federal holidays, Eastern Time).
When it arrives
Orders are estimated to arrive 7–14 business days after you order. Your order ships from our partner warehouse in China. Personalized items are the exception: they are made to order, then printed and shipped from the US by our print partner, delivery 5–9 business days. The estimated arrival dates are shown next to the Buy button and in your confirmation. From November 9 to January 8 the estimate includes up to 3 extra business days for the holiday season. Business days are counted only when our partner warehouse in China is open too (it closes for the Spring Festival and the October Golden Week).
Personalized items
Free shipping · delivery 5–9 business days. Personalized items (with your pet's photo or name) are made to order, then printed and shipped from the US by our print partner. They are estimated to arrive 5–9 business days after you order, counted in US business days (Monday to Friday, except US federal holidays, Eastern Time). An order with personalized and other items comes in 2 parcels, each with its own estimated dates: you see both in your cart, on the payment page and in your confirmation.
If we can't ship on time
If we can't ship your order in time to arrive by the last estimated date, we'll email you before that day with a new shipping date and the choice to cancel for a full refund. If the new date is more than 30 days later and you don't tell us you want to wait, we cancel and refund you in full.
Order status
Want to know where your order is? Email support@pawsandtidy.com with your order number and we'll tell you what we know within 2 business days.
Late, lost or misdelivered parcels, and address mistakes
If your order hasn't arrived by the last estimated date, email support@pawsandtidy.com with your order number: we send a replacement, or refund you in full if it's lost. We reply within 2 business days. If you notice a mistake in your address, email us as soon as you can and we'll help. The order is our responsibility until it is delivered to you.
Seller
Paws & Tidy is a trading name of Zoxas LLC, registered in Wyoming, USA — company ID 2026-002032596, registered office 30 N Gould St STE R, Sheridan, WY 82801, USA. Email: support@pawsandtidy.com.